What is your store policy?

Items bought on will gladly be accepted for a refund or exchange within 7 days of the delivery date.
All returns are subject to a 10-20% restocking fee. All merchandise must be received back in its original form. Clothing must not be worn,
altered, damaged, free of any stains, odors, self-tanner, pet hairs, or distinct smells including deodorant
and perfume. Refunds will be issued in the same form as the original payment type, excluding shipping
and handling costs. All tags must be attached when returned. Returns are processed within 5-7 business
days after your item(s) are delivered to us.

If you received items ordered online that were received damaged, defective, or incorrect, you will
need to contact customer service in order to receive a full refund to your original payment
Additional Information on Showroom Doll’s Online Return Policy?

● Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn,
show no signs of wear, and returned in their original packaging.
● Items must be free of stains, makeup, deodorant, or wear.
● All returns must include an order packing slip or return invoice from Online Return Portal
that clearly indicates which items are being returned. If this is not filled out correctly, your
return may experience issues in processing.
● When sending back items from multiple orders, you must fill out an order packing slip for
each applicable order.
● We are not liable for any return packages that may become lost or stolen in transit. Please
keep your proof of postage and/or return tracking number when shipping back your returns.
● Returns are processed within 5-7 business days after your item(s) are delivered to us.
● Damaged, defective, or incorrect items must be reported within 7 days of delivery.

Reserved Rights Regarding Returns:
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time
due to:

● An irregular or excessive returns history indicative of "wardrobing;"
● An irregular or excessive returns history involving worn, altered, laundered, damaged, or
missing items; or
● Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to
similar actions as noted above.
Non-Showroom Dolls items sent to our Distribution Center will be discarded upon receipt.
Helpful Hint: Showroom Dolls is not responsible for returns until they reach our Distribution Center in Los
Angeles, CA. Keep your proof of postage and ship your return along with a tracking number as we are not
liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery,
Showroom Dolls will not store credit for your returns.
Final Sale Items
All items ending in $.00, .97, and .98, bodysuits, swimwear, undergarments, beauty products, cosmetics,
accessories, and "Party Wear" (such as Halloween costumes) are considered Final Sale, non-returnable,
and cannot be returned for Store Credit. In unused and resellable condition

We can also put in an accurate list of the final sale items, if possible.
“The following items are considered "Final Sale" and cannot be exchanged in-store:
● Dresses
● Accessories
● Bikinis
● Sale Items
Can the items be exchanged?
We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our
Return Policy by using our Online Returns Portal. You have the option to repurchase the item(s) in your
desired size and/or color.

Please email us with your Order Number for a Return Confirmation Number.
Our fulfillment address information and the shipping and receiving addresses are different - please do not
use any address we ship to you from to return your packages as they will be refused.
Thank you!
Customer Service Email:

Contact Us

Get in touch and let us know how we can help. Have a question but aren’t sure who to contact? Get in touch and a member of our team will reach out to you.
  • PHONE: +1 (424) 235 4654

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